Privacy Policy

Last updated: 29 September 2026

This policy explains how Sawtak Arabi handles information when you use our website, dashboard and API, or contact us.

Questions or requests about your data: support@sawtakarabi.ai.

Information we collect

Account information. We collect your name, email address and sign-in information to create and manage your account, authenticate you and send service messages.

Content. We process the text, audio and voice recordings you submit, and the outputs generated for you, to provide speech generation and voice cloning. If you contact support, we also receive the information you include in your message.

Usage and transaction information. We process service usage, purchases, credit transactions and technical information such as IP address and browser type to operate the service, calculate charges, investigate problems and protect accounts against abuse.

How we use information

We use this information to deliver the features you request, manage accounts and credit, communicate service updates, answer support requests, investigate technical problems, prevent abuse and meet applicable legal obligations. Where data-protection law requires a legal basis, these purposes may involve providing the service you requested, our legitimate interests in operating and protecting it, compliance with law, or consent where required.

We do not sell your data or use your content to train our models.

Service providers help us host the site, process speech, protect against abuse and send account email. Our Cloudflare platform uses Cloudflare for hosting, database and file storage, security and operational logs, and Resend for authentication email.

If you choose to publish a voice, the information and voice access made public by that feature are available to other users.

We may disclose information when required by law or when necessary to investigate abuse or protect users and the service. Providers may process information in countries other than yours. Contact us for information about a particular provider or processing location.

Cookies and analytics

Essential cookies support sign-in, security and your preferences. Where enabled, Google Analytics and Microsoft Clarity receive site-use data only if you accept analytics cookies; Clarity may include masked session recordings. You can change your choice through Cookie settings in the footer. Declining optional analytics does not prevent you from signing in or using the core service. Your browser also provides cookie controls, although blocking essential cookies may prevent some features from working.

Retention and deletion

For the Cloudflare platform:

Saved voices, reference recordings and their encoded voice data remain while you keep the voice. Deleting a voice or its account removes the associated records and schedules its unreferenced files for deletion.
Console generation history keeps the newest twenty entries per generation type, for up to thirty days. An entry can disappear sooner when newer entries replace it. Separate API generation records have a thirty-day retention period when that API is available.
Expired sign-in links and sessions stop working when they expire and are subsequently deleted. Records of revoked API keys are deleted after thirty days. Expired third-party sign-in credentials are removed where applicable.
Removing an item from your account and erasing its stored files may happen at different times. Scheduled deletion starts every six hours; retries or service outages can delay completion.
Native Cloudflare diagnostic logs have a seven-day retention window on our current paid plan. These logs are separate from saved customer audio. We do not keep a separate long-term archive of these diagnostic logs.
Necessary payment, credit and usage evidence may be retained after account deletion for accounting, reconciliation, disputes and applicable legal obligations. Deleting an account does not necessarily erase those records. A minimal hashed-email marker may also remain to prevent repeated signup-credit claims; it is separate from voice-cloning charges.
Database recovery copies can contain deleted records until the recovery window expires, currently up to thirty days. They are restricted to recovery purposes. Already downloaded copies cannot be recalled from a recipient's device.

You can delete your account in account settings or contact us about deletion of your information, including voice material submitted by someone else. We assess requests and applicable legal exceptions and explain any information that must be retained. Contact us for the retention details of a particular billing record or service-provider copy.

Your choices and rights

You can manage saved content and delete your account in account settings. Contact support to request access to, correction of or deletion of your personal information. Depending on the law that applies, you may also have rights to receive a portable copy, object to certain processing, restrict its use, withdraw consent or complain to a data-protection authority.

We may need proportionate information to verify a request and protect another person’s data. We will explain any applicable exception that prevents us from fulfilling it. Withdrawing consent does not change the lawfulness of processing that took place before withdrawal.

If you use Sawtak Arabi through another organisation’s application, that organisation may decide how your information is used. Contact it about that processing; you may also contact us for help identifying the appropriate recipient.

Security and children

We use access controls and other technical measures to protect stored information. No online service can guarantee absolute security. Keep sign-in links and API keys private and contact us if you suspect unauthorised use.

The service is for adults aged 18 or over. Do not create an account for a child or submit a child’s voice for cloning. Contact us if you believe a child has provided personal information so that we can investigate and take appropriate action.

Changes and contact

We will notify account holders before a significant change to this policy takes effect and update the date above. Send privacy questions and requests to support@sawtakarabi.ai.